Shipping policy
Most orders are processed within 2 to 3 business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive another notification when your order has shipped. While we have limited control over the carriers that we use for shipping, in our experience most items are received in about one week's time, but please allow two weeks' time, as times may vary based on carrier and time of year.
Domestic Shipping Rates and Estimates
We offer $4.99 flat rate shipping to the continental United States.
We offer free shipping for orders over $99.
International shipping
We do not ship internationally at this time.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at cupid@divecupid.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Sorry, we do not ship to post office boxes at this time.
Refunds, returns, and exchanges
Satisfaction Guaranteed
We have a 30-day satisfaction guaranteed return policy for items as detailed above, which means you have 30 days after receiving your item to request a return.
Your item must be in the same condition that you received it, and unworn or unused.
We will pay for return shipping for items that arrive damaged, or for errors on our part (sent the wrong item, item misprinted, or we sent you a size different than the one you ordered), however the customer is responsible for return shipping for all other reasons.
If the return is due to damage We also will need to ask you for pictures of the item, any damages, etc. so we can correct any issues and prevent future problems, and so we can report it to carrier when appropriate.
If you have any further questions, please don't hesitate to contact us at cupid@divecupid.com.